Frequently Asked Questions

Q: Why is professional cleaning important?

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A: When vacuuming no longer removes all of the soil, or you have not been able to remove spots following the recommended carpet care and cleaning procedures, it's time to have your carpet cleaned by a trained and qualified professional cleaner. At Town and Country we know the latest information on carpet construction, carpet care products, and safe, effective cleaning methods to help maintain carpet beauty. For this reason, we recommend, and most carpet manufacturers' warranties require, periodic professional cleaning.

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Q: Will the Town and Country Two-Step Deep Clean system shrink my carpet?

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A: No. Years ago, some carpets would shrink when cleaned because certain manufacturers used jute as a backing. Jute is a natural fiber that can shrink when it gets too wet, and old steam-cleaning equipment would sometimes cause that kind of over-wetting. Today, nearly all types of carpet has a synthetic backing, which helps prevent shrinking. In addition, our powerful extraction equipment helps prevent the carpet backing from getting too wet.

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Q: How often should my carpet be professionally cleaned?

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A: We recommend professional cleaning at least once a year.

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Q: How long will it take my carpet to dry?

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A: Factors like relative humidity, and the carpet material and type in your home affect the drying time. It can take from 3 to 16 hours to be completely dry, but you can walk on it right after cleaning, if necessary.

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Q: I've heard water can ruin carpets. Is that true?

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A: No. Poor quality machinery harms carpet that doesn't remove enough of the water to allow the carpet to go through the drying process properly.

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Q: How can I maintain my new carpet warranty?

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A: There are three key things to do to maintain your new carpet warranty:

1. Vacuum often
2. Clean spills immediately
3. Have periodic professional carpet cleanings